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Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB)

If you cannot proceed beyond the Printer Connection screen, check the following.

  1. Check 1 Make sure USB cable is securely plugged in to printer and computer.

    Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer.

    printer with usb cable

    Important

    • Check the orientation of the "Type-B" connector and connect to the printer. For details, refer to the instruction manual supplied with the USB cable.

  2. Check 2 Follow procedure below to connect printer and computer again.

    1. Unplug USB cable from printer and computer and connect it again.

    2. Make sure no printer operation is in progress and turn off.

    3. Turn on printer.

  3. Check 3 Follow the steps below to install printer driver again.

    1. Download the latest printer driver.

    2. Turn off printer.

    3. Restart computer.

      After restarting, install the latest printer driver downloaded in step 1.

    Important

    • When installing the printer driver, make sure you select the correct printer name.

    • For Windows:

      To restart your computer, choose Restart instead of Shut down.